http://www.itinews.co.zaThe complete South African Financial Services News and Information PortalCopyright (C) 2006editor@itinews.co.zawebmaster@itinews.co.zaenITINews RSS Generatorhttp://www.itinews.co.za/companyview.aspx?cocategoryid=88&companyid=22257&itemid=526C681B-E8CC-46D0-9321-0ADF96F7B18FA holistic approach to talent management, succession planning and leadership learning - Contact centre trainer Divinia Fernandes Esch has won numerous awards for her company, and now has her sights set on being the best in the world.editor@itinews.co.za (Janet Gericke )Wed, 22 Sep 2010 12:00:00 AM GMThttp://www.itinews.co.za/companyview.aspx?cocategoryid=88&companyid=22280&itemid=4C95A328-2435-4AAA-9849-0C0D74178A29Companies based in SA paid 399% of the average price for international leased lines - South Africa's telecommunications costs are still high, despite significant reductions in recent years, according to CallingtheCape executive director Luke Mills, who says contact centres have been forced to adopt innovative strategies including the use of Voice over IP (VoIP) technology. editor@itinews.co.za (Judith Middleton )Tue, 23 Jan 2007 12:00:00 AM GMThttp://www.itinews.co.za/companyview.aspx?cocategoryid=88&companyid=22257&itemid=633918C4-E93F-4B53-BEC5-27A09C3BDFF5Bringing integrity to the process of telemarketing - Instead of seeing the Consumer Protection Bill as a threat, direct marketers - including managers of outbound call centres and telemarketing businesses - should see it as an opportunity to actually boost sales.editor@itinews.co.za (Janet Gericke )Wed, 10 Jan 2007 12:00:00 AM GMT