http://www.itinews.co.zaThe complete South African Financial Services News and Information PortalCopyright (C) 2006editor@itinews.co.zawebmaster@itinews.co.zaenITINews RSS Generatorhttp://www.itinews.co.za/news.aspx?categoryid=38&subcategoryid=1196&itemid=699dfed1-14c2-40c7-a3d6-f7d16f4884d7Strive to make every interaction with the customer a more productive touch point - Insurers are renewing their focus on top line growth, seeking ways to increase premium volumes while at the same time improving profitability.editor@itinews.co.za (Edited by ITInews)Mon, 19 Sep 2011 12:00:00 AM GMThttp://www.itinews.co.za/news.aspx?categoryid=38&subcategoryid=1196&itemid=af378ee5-2564-4372-9941-b7dfa96b2be1Do not lose sight of what it is that gives most companies the competitive edge - But the question on everyone's lips at the moment is whether new technologies are being used to transform the sector in line with international trends, or whether the great and the good alike are just in a holding pattern. editor@itinews.co.za (Luizet Ruzow)Thu, 26 Nov 2009 12:00:00 AM GMThttp://www.itinews.co.za/news.aspx?categoryid=38&subcategoryid=1196&itemid=db282852-f159-443f-9112-8d314cd6a214In reality, 60-70% of the costs at most contact centres are staff-related - For years South Africa's contact centre industry, its promoters and its detractors have focussed on telephony as the single biggest cost facing operators.editor@itinews.co.za (Cathy Hovers)Wed, 11 Feb 2009 12:00:00 AM GMThttp://www.itinews.co.za/news.aspx?categoryid=38&subcategoryid=1196&itemid=8580ac1d-f4e3-4f4f-b9af-0c250f45a63dShould arouse the interest of leading insurance companies - An advanced vehicle collision warning and accident mitigation system has been launched by Mobileye South Africa.editor@itinews.co.za (Edited by ITInews)Wed, 29 Aug 2007 12:00:00 AM GMThttp://www.itinews.co.za/news.aspx?categoryid=38&subcategoryid=1196&itemid=3b748d07-daeb-4ebd-a26c-e35d98fbb731Uptake of number portability may well increase as soon as there is consumer confidence - Number portability gives South African consumers greater choice of network provider while retaining one's cell phone number. This is good news for consumers.editor@itinews.co.za (Pieter E. Streicher)Mon, 27 Nov 2006 12:00:00 AM GMThttp://www.itinews.co.za/news.aspx?categoryid=38&subcategoryid=1196&itemid=151e6701-64f4-47ee-9394-c8a4f56a9a73We'll get better service and lower costs if educated consumers demand it - Consumers should expect more delays before mobile number portability is introduced, says VoxTelecom's Jaco Voigt. Voigt says December is now a realistic launch date.editor@itinews.co.za (Judith Middleton)Sun, 01 Oct 2006 12:00:00 AM GMThttp://www.itinews.co.za/news.aspx?categoryid=38&subcategoryid=1196&itemid=2b7930ad-e05b-498b-9f7a-c686e4ea56b5No longer stuck out in the sticks - The 2Help1 Call Centre in Hoedspruit is the first of its kind - a high-volume call centre running entirely on GSM network technology.editor@itinews.co.za (Hayley Abrahamse)Wed, 20 Sep 2006 12:00:00 AM GMThttp://www.itinews.co.za/news.aspx?categoryid=38&subcategoryid=1196&itemid=acc9f231-d9f1-4c0b-a999-75df0acb9fccWhat price do you attach to marketing? - Last week we published an article from NK Group on using technology to improve your marketing success. It featured a product called Net-Reacher which is a Web Spider and Auto-mailer all wrapped up into one product.editor@itinews.co.za (Brent Wilson)Wed, 31 May 2006 12:00:00 AM GMThttp://www.itinews.co.za/news.aspx?categoryid=38&subcategoryid=1196&itemid=7bc685f9-b5de-47ed-a7d2-481db6a16570The facts of using Telkom - While we are on the subject of using ADSL for Internet connection you may like to know about 'virtual fax' a reasonably priced product from Telkom. I've been using it for about four months and I must say I am quite happy with it.editor@itinews.co.za (Nigel Benetton)Tue, 21 Feb 2006 12:00:00 AM GMThttp://www.itinews.co.za/news.aspx?categoryid=38&subcategoryid=1196&itemid=60528933-d34a-4bfa-8ef2-c300e8114c69The i-mate Personal Assistant Cellphone - It has so many features that the i-mate PDA2k had to be put through a full work out, and it passed with flying colours. Although it brings together two developing technologies - the cellphone and the personal digital assistant (PDA) - it is easy to use and has bags of power.nigel@insurance-times.net (Nigel Benetton)Mon, 24 Oct 2005 12:00:00 AM GMT